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Help Center
FAQs
Info
How to use the helpcenter
(5)
How do I contact a technical service agent?
How do I find a user guide for my product?
How can I get information on the status of my order?
How do I get news & discounts from Pure?
How can I give feedback?
View all articles in How to use the helpcenter
Webshop
(32)
Tracking my order
Shipping costs
Shipping service provider
Billing address different from the delivery address
Warranty for B-articles
View all articles in Webshop
Classic Series - DAB+ and Music Systems
(37)
Classic Stereo - Quick Help
Classic C-D6 - Quick Help
Classic H4 - Quick Help
Classic Mini - Quick Help
How to use the USB Playback option on the Classic Series?
View all articles in Classic Series - DAB+ and Music Systems
Evoke Series - Modern Music Systems
(24)
Evoke Home - Quick Help
Evoke Play - Quick Help
Evoke Spot – Quick Help
Instructions for using the PURE ChargePAK
How can I get my Evoke Spot/Play set up?
View all articles in Evoke Series - Modern Music Systems
Woodland Series - Outdoor Speakers/Radios
(21)
Woodland - Quick Help
Woodland Mini - Quick Help
Woodland Glow - Quick Help
How do I check the status of my battery [Woodland, Woodland Mini, Woodland Glow]
Where do I find spare parts for my product?
View all articles in Woodland Series - Outdoor Speakers/Radios
Moment Series- Sleep Companions
(13)
Moment - Quick Help
Moment Charge - Quick help
How to pair a bluetooth device [Moment, Moment Charge]?
How to set an alarm [Moment, Moment Charge]?
How to adjust the display brightness [Moment, Moment Charge]?
View all articles in Moment Series- Sleep Companions
Elan Series - DAB+ Radios
(13)
How can I save presets on my Elan Connect/Connect+?
Elan One² - Quick Help
Is there an application for Elan Connect/Connect+?
How can I get my Elan One² set up?
Use of Lithium AA batteries with Elan One/DAB+/Connect/+
View all articles in Elan Series - DAB+ Radios
DAB+ Radio
(17)
DAB+ Upgrades
What is the difference between DAB digital radio and analogue radio?
Play a new DAB station that has only recently started broadcasting DAB.
Crackling or popping noises on DAB stations
DAB/FM synchronisation
View all articles in DAB+ Radio
Help by Connection Type (BT, Internet,...)
(161)
Can I change the name of my contact person?
Does my caller have an alarm function?
How do I check my speaker's battery level?
Can I use NFC to connect my speaker?
Can I play music from an external source via DiscovR?
View all articles in Help by Connection Type (BT, Internet,...)
More products
(22)
Stream content from Spotify.
Setting the display in standby mode
Supported formats and bit rates - Evoke F3 and Evoke C-F6 only
Assigning memory locations
Creating a web account with the online portal
View all articles in More products
